/ Contact — Section 01
Contact Our Wellness Support Team
We are here to assist you with any questions you may have regarding our products, your orders, or our shipping processes. At VitaBritain, we value clear communication and aim to provide timely, helpful responses to all inquiries.
Whether you need help selecting a supplement or want to track a recent purchase, our London-based team is ready to support you.
/ Section 02
Direct Inquiries and Support
Our customer service representatives are available to handle your questions through multiple channels. You can reach us via email or phone during our standard business hours.
We pride ourselves on providing personal assistance rather than automated responses, ensuring your specific needs are addressed.
Email Correspondence
For non-urgent inquiries, please send an email to our support address. We aim to respond to all emails within one business day.
This is the best method for sending detailed questions about ingredient lists, bulk order requests, or feedback regarding our services.
[email protected]Telephone Support
For immediate assistance, you can call us during our standard business hours. Our phone lines are open Monday to Friday, 9:00 AM to 5:00 PM GMT.
Our staff are trained to provide detailed information about our product range and assist with any technical issues you may encounter on our website.
+44 20 7947 7013Visit or Write to Us
Our primary office is located in the heart of London. If you prefer to correspond via post, you can reach us at the address below. While this location serves as our corporate headquarters, it is the centre of our operations and the place where our quality standards are managed.
VitaBritain42 High Street, Kensington
London W8 4PE
United Kingdom
/ Section 03 — Logistics
Order Tracking and Logistics
If you are inquiring about a specific order, please include your order number in your message. This allows our team to quickly access your shipping details and provide an accurate update on your delivery status.
We work closely with our UK couriers to resolve any transit issues as quickly as possible. When you reach out, a clear subject line and your order reference help us route the inquiry to the right team without delay.
- Include your order number in the subject line or body of your message.
- Mention the full name and postcode used at checkout for faster matching.
- Note the expected delivery window so we can flag any courier delay promptly.
- Attach any courier notification screenshots if a tracking update looks unclear.
/ Section 04 — Partnerships
Wholesale and Partnership Inquiries
We welcome inquiries from local retailers and wellness professionals interested in stocking VitaBritain products. If you are interested in a professional partnership, please contact us via email with the subject line “Wholesale Inquiry.”
Our business development team will review your request and get back to you with our partnership terms. Including a short note about your shop, location, and the ranges you currently carry helps us respond with the most relevant information.
- 01 Email [email protected] with the subject line “Wholesale Inquiry.”
- 02 Share your shop name, location, and a brief note on the ranges you currently carry.
- 03 Our business development team reviews your request and replies with partnership terms.
/ Section 05 — Send a Message
Write to Our London Team
Use the form below for any inquiry — product questions, order updates, feedback, or partnership interest. Fields marked with an asterisk are required, and we aim to respond within one business day.
Support Hours
- Monday – Friday
- 09:00 – 18:00 GMT
- Saturday
- Closed
- Sunday
- Closed
- Email Response
- Within 1 business day
Messages sent outside business hours are reviewed on the next working day. UK bank holidays may delay responses slightly.
/ Section 06 — Quick Answers
Frequently Asked Questions
Common questions our support team receives about products, orders, and shipping. If your question is not listed here, our team is happy to help by email or phone.